Frequently asked questions


  • We try our best to process all orders within 1-3 business days of receipt, but it can take longer during peak periods(holiday seasons, big sales, et...).
  • Orders above $79.00 USD, get free shipping! For orders under $79.00 USD, our standard shipping is a flat $9.99 USD.


  • We offer a 45-day money back guarantee from the date when the order is delivered. Please contact cs@miorun.com if you want to return the order.
  • For more information, please check here. View More →


  • We have a size chart on the product page that can give additional information on product sizing. You can also contact us anytime for tailored advice about your pet. Please contact our customer service email cs@miorun.com.
  • For now, our essentials are available exclusively through our official website.